Gift Certificate FAQ

1 Purchasing Gift Certificates
Gift Certificates are purchased just like any other item in our store. You can

pay for them using the stores standard payment method(s). Once purchased the

value of the Gift Certificate will be added to your own personal Gift

Certificate Account. If you have funds in your Gift Certificate Account, you

will notice that the amount now shows in the Shopping Cart box, and also

provides a link to a page where you can send the Gift Certificate to some one

via email.

2 How to Send Gift Certificates
To send a Gift Certificate you need to go to our Send Gift Certificate Page. You

can find the link to this page in the Shopping Cart Box in the right hand column

of each page. When you send a Gift Certificate, you need to specify the

following. The name of the person you are sending the Gift Certificate to. The

email address of the person you are sending the Gift Certificate to. The amount

you want to send. (Note you don't have to send the full amount that is in your

Gift Certificate Account.) A short message which will appear in the email.

Please ensure that you have entered all of the information correctly, although

you will be given the opportunity to change this as much as you want before the

email is actually sent.

3 Buying with Gift Certificates
If you have funds in your Gift Certificate Account, you can use those funds to

purchase other items in our store. At the checkout stage, an extra box will

appear. Enter the amount to apply from the funds in your Gift Certificate

Account. Please note, you will still have to select another payment method if

there is not enough in your Gift Certificate Account to cover the cost of your

purchase. If you have more funds in your Gift Certificate Account than the total

cost of your purchase, the balance will be left in your Gift Certificate Account

for the future.

4 Redeeming Gift Certificates
If you receive a Gift Certificate by email, it will contain details of who sent

you the Gift Certificate, along with possibly a short message from them. The

email will also contain the Gift Certificate Redemption Code. It is probably a

good idea to print out this email for future reference. You can now redeem the

Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose.

This will take you to the store's Redeem Gift Certificate page. You will then be

requested to create an account, before the Gift Certificate is validated and

placed in your Gift Certificate Account ready for you to spend it on whatever

you want.

2. During the checkout process, on the same page that you select a payment

method there will be a box to enter a Redemption Code. Enter the Redemption Code

here, and click the Redeem button. The code will be validated and the amount

added to your Gift Certificate Account. You can then use the amount to purchase

any item from our store

5 When problems occur.
For any queries regarding the Gift Certificate System, please contact the store

by email us. Please make sure you give as much information as possible in the


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